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To request a return, you must submit your request within 7 calendar days of your purchase being delivered. If 7 calendar days have gone by since the date your purchase was delivered, we will not be able to offer you a refund or exchange.
Please submit your request to firstname.lastname@example.org.
Upon the acceptance of your request, you have 14 calendar days from the date your purchase was delivered to return the item to Double Take.
To be eligible for a return, your item must be in the same condition that you received it and all tags must be intact and attached.
Once your return is received, we will send you an email to notify you that we have received your returned item. We will then inspect the item and notify you of the approval or rejection of your refund within 5 business days.
If you are approved, your refund will be processed within 5 business days and a credit will be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received your refund within 5 business days, first check with your bank or your credit card company to be sure the refund is not still being processed.
If you’ve done this and you still have not received your refund, please contact us at email@example.com.
Final sale items
Handbags, luggage, and discounted items are FINAL SALE items and are not eligible for return.
To return your product, please mail your product to:
Double Take, Inc. (attn. Miles Brooks)
320 Aztec Street
Santa Fe, New Mexico 87501
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping item(s) over $100, you should consider using a trackable shipping service or purchasing shipping insurance.